DUE TO THE DEVELOPMENTS OF THE GLOBAL CORONAVIRUS, COVID-19, some of our vendors are delayed and courier services are showing delays as well, the entire global supply chain has slowed down exponentially.
Please be patient as we are taking specific protocols to ensure the safety of our team and you & your items.
You will receive an email from us once your package is beginning the shipment process.
*When tracking shows "Pre-Shipment Info Sent to USPS" it can mean:
- The package could still be in the seller's possession.
- The package could have been dropped off and is still being held/sorted by USPS.
- The package could have been sorted by USPS and sent off without being scanned.
Once we ship your order and it has been scanned and confirmed to be in possession of the USPS we are no longer liable for the package. We cannot issue refunds or be held liable for missing packages.
We are not responsible for delivery delays due to inclement weather, address errors, or other unforeseen shipping courier related delays.
Upon checking out you agree to these terms.
Out of Stock Notification:
If an item on your order is out of stock or on backorder, you will receive a notification from us. If the item will be out of stock or on backorder for more than 7 days, we will issue a refund for the item and you will receive 2 system generated emails, an out of stock notification and a refund notification.
My product arrived broken. What can I do?
All our orders and products are packed with the utmost care; therefore, we are not responsible for mishandling of product by the shipping carrier.
If a product arrives broken, you must contact your local USPS and file a claim with your tracking number. If you need help with filing a claim please notify us within 24 hours of your shipment showing delivered, include a photo of your broken items and we can walk you through the process
We do not issue refunds once the order has been shipped out for many reasons including the health and safety of you and our team. We do not offer refunds for gift cards or sale orders or orders that utilized a discount code.
If there is an issue that we are solely responsible for we will gladly rectify to ensure the highest level of customers satisfaction.
NO RETURNS FOR REASONS SUCH AS:
You did not input your address correctly, or you simply no longer want the items, or you choose the wrong items.
Please email us at firstname.lastname@example.org for any further questions.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The Honey Pot, 1083 Euclid Ave NE, Atlanta GA 30307, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: The Honey Pot, 1083 Euclid Ave NE, Atlanta GA 30307, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.