Exchange Policy ALL SALES ARE FINAL. All products sold on this website are "alleged" and sold as curios for entertainment purposes only.
Return Policy We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at customercare@1111CCC.COM with details and photographic evidence of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product or refund the purchase price, using the original method of payment.
Shipping Policy We make every effort to ship your order within 3-5 business days. If your order is delayed for some reason, we will contact you by phone or email with a status. We use every possible effort to ship orders daily with the exception of orders recieved on Saturday and Sunday or holidays these items are shipped on the next business day.
Please allow up to 2 days for processing and packing.
We exclusively use the USPS (Post Office) to ship our orders. ALL international orders MUST ship Priority Mail.THERE ARE NO EXCEPTIONS TO THIS POLICY.
We may ship internationally, but please check your local postal regulations BEFORE placing your order. When ordering herbs, and other occult items, please check with your local laws and restrictions
All orders receive tracking numbers.
If we fulfill your order, and delivery is completed/attempted by the Postal Service, you must file an insurance claim with them if your package is not delivered.
The Honey Pot Energy and Art is not responsible for updating your address if you move after placing your order or input the wrong address, they system generates a shipping label based soley on the information you provide.
If an item is returned to us, it is up to the customer to pay additional shipping costs and update shipping information in order to receive your merchandise. We pack each product with care. Please contact us with photographic evidence if you receive a damaged product.
Thank you so much for shopping with us. We have these policies to protect our customers and ourselves and ensure a pleasant experience.
*When tracking shows "Pre-Shipment Info Sent to USPS" it can mean:
- The package could still be in the seller's possession.
- The package could have been dropped off and is still being held/sorted by USPS.
- The package could have been sorted by USPS and sent off without being scanned.
Once we ship your order and it has been scanned and confirmed to be in possession of the USPS we are no longer liable for the package. We cannot issue refunds or be held liable for missing packages. We encourage you to contact the USPS first to determine where your carrier may have left your packages.
WE ARE NOT RESPONSIBLE FOR MISTAKES, MIS-SCANS, MIS-DELIVERIERS OR OTHER ERRORS COMMON TO THE USPS-WE ENCOURAGE YOU TO CONTACT YOUR LOCAL USPS IF YOU ARE EXPERIENCING CUSTOMER SERVICE DIFFICULTIES WITH YOUR CARRIER.
We are not responsible for delivery delays due to inclement weather, address errors, or other unforeseen shipping courier related delays.
*****Upon checking out you agree to and fully understand the above terms.
Out of Stock Notification:
There are times when an item may be out of stock or on backorder. In such cases upon processing, you will receive a notification from us. If the item will be out of stock or on backorder for more than 7 days, we will issue a refund or store credit for the item and you will receive 2 system generated emails, an out of stock notification and a store credit or refund notification. Clearance Items or Items purchased during on sale that are deemed sold out or out of stock are eligible for store credits only..for the sales amount of purchase not for the full price of items... we can not issue a refund for sales items*****Upon checking out you agree to and fully understand the above terms.
**Store Credits- Are redeemable online only, they are not transferable and do not expire...
NO RETURNS FOR REASONS SUCH AS:
You did not input your address correctly, or you simply no longer want the items, or you choose the wrong items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The Honey Pot, 1083 Euclid Ave NE, Atlanta GA 30307, United States.