CITRINE

DUE TO THE DEVELOPMENTS OF THE GLOBAL CORONAVIRUS, COVID-19 PANDEMIC, we kindly request your patience and understanding. There are delays across the entire supply chain, including the USPS, UPS and Fed-ex our most used couriers.

****Please be patient as we are taking specific protocols to ensure the safety of our team and you & your items. You will receive an email from us once your package is beginning the shipment process. 

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Shipping FAQs:

*When tracking shows "Pre-Shipment Info Sent to USPS" it can mean:

- The package could still be in the seller's possession.

- The package could have been dropped off and is still being held/sorted by USPS.

- The package could have been sorted by USPS and sent off without being scanned.

Once we ship your order and it has been scanned and confirmed to be in possession of the USPS we are no longer liable for the package. We cannot issue refunds or be held liable for missing packages. We encourage you to contact the USPS first to determine where your carrier may have left your packages.

WE ARE NOT RESPONSIBLE FOR MISTAKES, MIS-SCANS, MIS-DELIVERIERS OR OTHER ERRORS COMMON TO THE USPS-WE ENCOURAGE YOU TO CONTACT YOUR LOCAL USPS IF YOU ARE EXPERIENCING CUSTOMER SERVICE DIFFICULTIES WITH YOUR CARRIER.

We are not responsible for delivery delays due to inclement weather, address errors, or other unforeseen shipping courier related delays.

*****Upon checking out you agree to and fully understand the above terms.

Out of Stock Notification:

If an item on your order is out of stock or on backorder, you will receive a notification from us. If the item will be out of stock or on backorder for more than 7 days, we will issue a refund for the item and you will receive 2 system generated emails, an out of stock notification and a refund notification. *****Upon checking out you agree to and fully understand the above terms.

 My product arrived broken. What can I do?

All our orders and products are packed with the utmost care; therefore, we are not responsible for mishandling of product by the shipping carrier.

If a product arrives broken, you must contact your local USPS and file a claim with your tracking number. If you need help with filing a claim please notify us within 24 hours of your shipment showing delivered, include a photo of your broken items and we can walk you through the process

Due to the nature of the products that we offer All sales are final. We do not issue refunds once the order has been processed. We do not offer refunds for, subscription boxes, gift cards or sale orders or orders that utilized a discount code. We do not issue refunds for perishable items or health and beauty items. 

If there is an issue that we are solely responsible for we will gladly rectify to ensure the highest level of customers satisfaction.

Also, NO RETURNS FOR REASONS SUCH AS: 

You did not input your address correctly, or you simply no longer want the items, or you choose the wrong items. 

 There are some exceptions for returns and the following will apply:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return exception, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, books, subscription boxes or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thehoneypott.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thehoneypott.com and send your item to: The Honey Pot, 1083 Euclid Ave NE, Atlanta GA 30307, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


Shipping
To return your product, you should mail your product to: The Honey Pot, 1083 Euclid Ave NE, Atlanta GA 30307, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.